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KMID : 1002520220160030001
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Korean Journal of Health Service Management
2022 Volume.16 No. 3 p.1 ~ p.12
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Mediating Effect of Empathy between Hospital Internal Service Quality and Hospital Satisfaction through SEM Analysis
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Jang Seon-Nyeo
Sun Jeong-Hui
Park Sang-Shin
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Abstract
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Objectives: This study aimed to determine the medical care utilization characteristics of general hospital(including tertiary general hospital) outpatients with mild chronic diseases.
Methods: We analyzed the data of 3,907 patients over 18 years age with mild chronic diseases from the 2018 Korea Health Panel Survey. A logistic regression analysis was performed to identify the factors relevant to the use of the general hospital in the working-aged adults and elderly age groups.
Results: In the working-aged adults group, the odds of using a general hospital increased when patients were men, had the highest income level, had more chronic diseases, and always received medical cost support. In the elderly group, the odds of using a general hospital increased when the patients were men, had a college education level or higher, had a disability, had more chronic diseases, and did not exercise.
Conclusions: Among outpatients with mild chronic diseases, men with more chronic diseases tended to use the general hospital more, regardless of age.
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KEYWORD
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Mild Chronic Disease, General Hospital, Outpatient, Korea Health Panel Survey
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